supportIT provide a procurement service to meet all our clients’ hardware and software needs. The service is based on the specific requirements of the business in terms of budgets, system integration and scalability, and gives our clients access to a wide portfolio of products. As part of our ISO9001:2015 processes, we also review our technology vendors on a regular basis to ensure value for money and quality standards.
Detailed requirements and approvals processes
We adopt a collaborative approach; working closely with clients matching hardware and software requirements with suitable options. For bigger infrastructure projects, a full requirements phase takes place prior to the quoting process; this ensures that our recommendations integrate with existing IT infrastructure and meet business requirements in terms of budgets and investment. Once approvals are received supportIT initiate our project management processes to ensure that project is delivered to our clients’ satisfaction.
Best-of-breed vendors, in Ireland and Worldwide
supportIT liaise with multiple technology vendors; many who are award winning, ISO approved and would be classed as best in their field. As part of our ISO processes we also review vendors on a regular basis to ensure value for money and quality standards. Featured products include: Microsoft, DELL, HP, SonicWALL, Cisco, ESET, Webroot, Lenovo, Ekco, Qualys.
Inventory management is included in our managed services offering. All high-value hardware items are tagged and logged in our knowledge management system to aid tracking and product life-cycle planning. All software licenses and warranties are similarly logged with alerts setup for renewal dates to ensure your product licenses do not expire.
We hold some popular items in stock for quick turnaround purposes. While Brexit has affected overall delivery times, next day delivery is still available on most items so there is no need for you to keep in-house items in stock. Items can be delivered direct to site or held in our offices.