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Feb 2016 – As part of supportIT’s managed infrastructure offering, all clients are now automatically monitored using Autotask Endpoint Management;  an advanced remote monitoring tool that applies system-wide monitoring policies with auto-response, auto-resolution and email alerts.

“Autotask Endpoint Management has allowed us to bring the pro-active side of our service provision to a new level. We are alerted immediately when a server goes down, then the call is logged, actioned and resolved, often before the client is even aware. Checklist tasks are now automated as well; so CPU, space  and usage are continually monitored – we are making sure all aspects of server performance is covered to reduce downtime for our clients.” Joe McGivern, MD, supportIT.




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